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Q: Are there any hidden fees?
A: No, there are no hidden charges. We offer genuine, professional hosting solutions with no hidden fees.
Q: Will my site ever be 'cut-off' or disconnected at any time?
A: If you do not submit payments on time your account will be suspended. Otherwise, you can enjoy a 99% uptime.
Q: What Programming languages can I use for my site?
A: You can use: HTML, XML, WML, DHTML, Java, Javascript, ActiveX, Flash (and Shockwave), PHP, Perl, Python, and cURL.
Q: Do you have a money-back guarantee?
A: Yes if you are not satisfied within 30 days of purchase we will refund you the purchase price less domain and upgrades.
Q: Your servers use LINUX, my computer uses Windows, will I be able to use my webspace?
A: Yes, LINUX is only the OS our servers run on, your site will still be fully usable if you use other OS such as Windows.
Q: Do you have an online order system?
A: Yes, our online ordering system is fast, secure and easy to use. To order a Nettworkz hosting package click
here.
Q: I already own a domain, can I transfer it to Nettworkz and use it with a Nettworkz hosting package?
A: Yes you can easily transfer your domain to us. To find out how to transfer a domain name click
here.
Q: If I purchase a domain name with Nettworkz who owns the domain name?
A: If you purchase a domain name with Nettworkz we will register the domain in YOUR name.
Q: Can I use more than one domain with my account?
A: Yes you can. Nettworkz offers the option to use both parked and addon domains with your package.
Q: Which domain extensions can I register with my Nettworkz account?
A: We can register co.uk, .org.uk, .me.uk, .com, .net, .org, .biz and .info domains, however many other domains can be ordered such as the popular .tv domain by e-mailing us
here
for a personal quote.
Q: Which credit cards do you accept?
A: We accepts: Visa, MasterCard, American Express, and Discover. Paypal is also available, please email us for info.
Q: How long , after ordering, does it take for my account to become active?
A: Orders are normally activated within 24 hours, however at times of increased orders this timespan may increase.
Q: Is it possible to upgrade from one package to another?
A: Certainly, to upgrade a package simply
e-mail
us with your account username and package you wish to upgrade to.
Q: What happens if I exceed my monthly disk space or bandwidth allowance?
A: If you exceed your monthly allowance we will e-mail you asking you to upgrade your package.
Q: Does Nettworkze packages come with ASP support?
A: We do not currently support ASP on our servers.
Q: Do your packages come with telnet/SSH access?
A: For security reasons no packages will allow telnet/SSH access.
Q: Where is your datacenter located and what connections do your servers run on?
A: We use the world class EV1 datacenter located in Houston, Texas. Take a
Network Tour
Datacenter Tour
Q: Will my site have any advertisements on it?
A: No. Nettworkz paid packages have no in-house or 3rd party advertising.
Q: Does Nettworkz offer web design services?
A: Nettworkz does not offer web design at this time, however we can refer you to a skilled web designer.
Q: After reading through your FAQ my question is still not answered how can I contact you?
A: If your question remains unanswered please use the
Contact Us
page where a member of staff will see to your query.
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